SeaChange International has launched a Remote Managed Services offering to assist operators through 24/7 systems analysis and maintenance. Available to SeaChange’s on-demand solutions customers, Remote Managed Services leverages the remote monitoring utilities of SeaChange’s on-site Axiom on Demand content delivery platform.
Remote Managed Services were developed by SeaChange’s Professional Services division so that operators can proactively prevent problems without adding overhead to keep pace with ingest, streaming and network demands fueled by rising on-demand popularity.
Running remotely over a secure high-speed network, SeaChange Remote Managed Services cover the maintenance tasks and analysis spanning the on-demand operations chain from movie and TV program ingest to individual subscriber sessions. These tasks include proactive system monitoring; system “health checks” and audits; system patching and maintenance; system performance analysis; and content management.