The good news for cable, according to CFI Group‘s ’08 Telecom-Cable Industry Satisfaction Study: The avg US HH spends up to $200/month on comm, Internet and TV services; and 60% of HHs now have bundled services, with cable owning twice as many bundled subs than do telcos. In leading the category, Comcast services 24% of bundled homes, Time Warner Cable 16% and AT&T 15%. The bad news? Customers prefer to bundle services with telcos over cable ops by a 2-1 margin, citing "better customer service" and "better value for the features" as primary reasons. Cable scored an "abysmal" 60 in CFI’s Customer Service Index, well behind satellite (67) and telcos (66). Some individual MSO scores: Cox (66), Time Warner (60), Comcast (58) and Charter (51). Cable modem satisfaction averaged a 65. CFI said 13-17% of cable/satellite subs are likely to defect, citing too high rates, poor customer service and residence changes.

The Daily


No Schedule for MTE Order

FCC Chair Jessica Rosenworcel didn’t offer a timeframe for a vote on her proposed order that would tighten rules around how broadband providers offer service to those living in apartments and other multi-tenant environments.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Jan 28
Cablefax 100 – 2022 Nominations Due: January 28, 2022
Mar 11
The FAXIES 2022 Entry Deadline: March 11
Apr 1
Cablefax Top Ops – 2022Nominations Due: April 1, 2022
Jun 3
The Diversity List – 2022Nomination Deadline: June 3
Aug 12
Most Powerful Women – 2022Nominations Due: August 12
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.