Research

MSOs that are gearing up to offer business services or are expanding existing commercial services should be heartened by recent research by CSG Systems. US business decision makers plan to increase use of advanced voice services such as VoIP and also to expand the use of video services such as distance learning, the usage of which by large firms is expected to increase 40% over the next 2 years, according to survey data. Across all business sizes, those firms using cable ops for delivery of communication services were more satisfied with their service than telco customers, although many businesses perceive cable ops to be weak in features, reliability or security compared to traditional phone and Internet providers. Top reasons for not trialing business voice, data, and video services included price, and the perceived risk to the business in terms of cost and complexity associated with switching providers.