Qwest Communications International and IBM today announced a five-year agreement to deliver managed services to mid-size businesses. Financial terms were not disclosed.
Qwest and IBM plan to go to market with network management services designed to simplify complex technology operations and enable customers to optimize their IT networks, while minimizing capital expenditure. The two companies plan to offer managed security services, network management services, and unified communications services.
The Qwest managed services offering is intended to enable customers to monitor the performance of their network services and make changes through a single, secure, Web-based portal with real-time alerts and advisories. IBM Global Business Services will work with Qwest on the portal design and implementation as well as the systems integration. The companies also will work jointly to optimize the performance of clients’ network components and will provide competitive service-level agreements.