IBM has announced that Portuguese provider ZON Multimedia has adopted its software to consolidate ZON’s IT and network management into a single view for improved quality and distribution of cable services to its consumers. ??The recently signed agreement represents an investment of 1.2 million euros in the cable operator’s strategy to continuously improve customer service.

ZON needed an intelligent network management and IT monitoring solution that could aggregate the various components of its infrastructure into a centralized view. While IT and networking have traditionally been managed separately, IBM’s integrated service management solutions connect these domains to deliver greater visibility, control and automation to the enterprise.

IBM software can quickly identify and highlight problems in the network, enabling ZON’s operational team to plan and schedule maintenance to ensure signal and distribution quality. The real-time, centralized monitoring of complex networks and IT domains delivers scalability that exceeds millions of events per day.  As a result, ZON will be able to ensure high levels of customer service as it continues to expand its services offerings such as HDTV, high-speed internet access, digital voice, security, music and gaming.

ZON will leverage a portfolio of IBM service management software to automate and integrate its IT and networking systems across the company’s entire infrastructure. This includes Tivoli Netcool and Monitoring, Composite Application Manager, OMNibus and Network Manager.

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