Mike Aquino has joined Carrier Ethernet edge and aggregation provider Overture as president/CEO to help guide Overture through its next phase of customer and revenue growth worldwide. Co-founder and current CEO Jeff Reedy will continue with the company as Chief Strategy Officer. Aquino joins Overture from Ciena Corporation, where he served stints as senior vice president/Global Field Operations, general manager/Global Government Solutions and vice president/Americas.

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NCTC Members Test AI’s Potential

Answering a customer’s billing question costs Conway Corp. about $10.50 when a human picks up the phone. With AI, that drops to $6.50—and 40% of callers never need a human at all.

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