People-friendly Cable

The CTHRA’s inaugural "Human Capital Metrics Survey" suggests the cable industry effectively manages human capital investments relative to the general industry database of Saratoga, the PricewaterhouseCoopers division that conducted the research. Cable realizes a $3.24 avg human capital ROI compared to Saratoga’s general industry median of $1.24. Labor cost rev percentage for the industry is 14.61% (vs. 29.3%). Voluntary separation rate (the percentage of employees who voluntarily leave the company on an annual basis) is a negative for cable, as employee "churn" is 12.61% (vs. 10.5%). The research initiative was implemented by CTHRA to establish industry-specific benchmarks, and examined 25 metrics in 6 categories: org and ops; HR staff and structure; compensation and benefits; retention and separations; staffing and hiring; and diversity.