Overall Tech Innovation Award (Operator)

With more than 600K route miles of coax throughout Comcast’s nationwide footprint, wind storms, squirrel/rodent teeth and even errant bullets can cause unforeseen signal degradation and outages. Finding those damaged parts isn’t easy. Enter Network Scout Flux, which pinpoints the precise location of signal impairments and fixes network problems before they impact customers. As a result, care center call volumes go down. Some 20K Comcast technicians across the U.S. now use the tool to locate and correct plant problems before they occur. Comcast reports that before Scout repeat trouble calls resulted in the need to roll a truck 40% of the time. With Scout, repeat trouble calls shrunk to 25%, and were resolved within 24 hours. It’s a game changer.

 

Cablevision was the first to launch a cloud-based DVR and remains a pioneer, announcing significant enhancements last year that now deliver three times more storage and more recording capability than any other service provider in the nation.

 

Developed with Cisco Systems, Contour integrates compelling video features with a sleek, intuitive app that serves up the most relevant and personalized content—and it’s the first TV experience in the U.S to offer individualized recommendations across screens.

 

In Oct, Comcast and technology partner Ciena achieved a 1 Terabit-per-second (Tbps) link carrying live data traffic over a 1K-km span of Comcast’s existing plant between Charlotte, N.C. and Ashburn, Va. It was a first and gave us a fascinating glimpse into the future.

 

This ad platform allows marketers to customize and target ads across more than 50 cable networks in real-time while also targeting customers across multiple platforms.