Orange Business Services, the France Telecom Orange branch dedicated to B2B services, is allowing telephony over its network via a simple Web browser using the Adobe Flash Platform. With webphone API, companies can provide users with the ability to initiate voice phone calls, from any Adobe Flash compatible device.
The webphone Application Programming Interface (API) transforms the end user’s Internet browser into a phone, allowing calls to and from fixed lines and mobiles, including international and non-Orange lines. For example, a company can use the new API to provide instant phone service for a customer browsing its Web site. The customer can use any device that supports Adobe Flash and can instantly make a call to the company’s sales desk.
Since Flash Player is embedded in over 98 percent of Internet-enabled desktops (PC or Mac) in the world and is expected to be installed in over 130 million smartphones and tablets by the end of the year, there is typically no software to install or download.
The webphone API is available for third party developers on the Orange API portal. In the future, Orange Business Services will propose innovative services leveraging webphone API, as part of its cloud strategy for real-time business solutions.