On the Phone
Bright House finally launched cable Pivot to its 1st market. The cable-Sprint jv wireless service became available to customers in the MSO’s Central FL division (9-county Orlando area) Tues. The launch came months after the initial launches from jv partners Time Warner Cable, Comcast and Cox. "We kind of stake our reputation on customer service… We always want to make sure we get it right the first time," a rep said, noting that BH had been testing the service for months with friendlies and employees. BH’s cheapest individual calling plan is $33/month for 200 anytime minutes. An additional $15-$25/month provides mobile video, Web browsing and other multimedia features. — Cox added Pivot to its available services in CT and RI, offering myriad service plans and features such unlimited mobile to home calling and linked wireless and home voice mail. Monthly plans run from $30/month to $215/month. N VA will be the next Cox market to launch the service.