NewWave Communications, a regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice IP Contact Center (IPCC).

Under the agreement, which runs through 2014, Convergys will implement a single billing solution to support NewWave’s cable, broadband, and telephony customers. The solution is intended to consolidate provisioning, rating, billing, and customer care for all services on a single platform, allowing NewWave to create compelling service bundles including cross-service discounts, and streamline the order entry and customer care process.

The Daily

Subscribe
Tuesday–April 13

FCC Seeks More RDOF Input

The FCC is soliciting comments on another round of Eligible Telecommunications Carrier applications related to winning bids in the $9.2 billion Rural Digital Opportunity Fund. The previous round of comments

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Jobs

Seeking an INDUSTRY JOB? VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.