NewWave Communications, a regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice IP Contact Center (IPCC).

Under the agreement, which runs through 2014, Convergys will implement a single billing solution to support NewWave’s cable, broadband, and telephony customers. The solution is intended to consolidate provisioning, rating, billing, and customer care for all services on a single platform, allowing NewWave to create compelling service bundles including cross-service discounts, and streamline the order entry and customer care process.

The Daily

Subscribe
Monday–January 24

AT&T Fiber Celebrates Multi-Gig Speeds

AT&T Fiber launched new multi-gig speeds across its 5.2 million customer locations Monday. In conjunction, AT&T introduced new pricing plans across its consumer portfolio that have no equipment fees

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jan 28
Cablefax 100 – 2022 Nominations Due: January 28, 2022
Mar 11
The FAXIES 2022Entry Deadline: March 11
Apr 1
Cablefax Top Ops – 2022Nominations Due: April 1, 2022
Jun 3
The Diversity List – 2022Nomination Deadline: June 3
Aug 12
Most Powerful Women – 2022Nominations Due: August 12
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.