NewWave Communications, a regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice IP Contact Center (IPCC).

Under the agreement, which runs through 2014, Convergys will implement a single billing solution to support NewWave’s cable, broadband, and telephony customers. The solution is intended to consolidate provisioning, rating, billing, and customer care for all services on a single platform, allowing NewWave to create compelling service bundles including cross-service discounts, and streamline the order entry and customer care process.

The Daily


AT&T Fiber Celebrates Multi-Gig Speeds

AT&T Fiber launched new multi-gig speeds across its 5.2 million customer locations Monday. In conjunction, AT&T introduced new pricing plans across its consumer portfolio that have no equipment fees

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