NewWave Communications, a regional cable, broadband, and telephony provider, has expanded its contract with Convergys to further increase and enhance the services it provides its customers. The expanded contract includes implementing a multiple channel, single billing solution and Intervoice IP Contact Center (IPCC).

Under the agreement, which runs through 2014, Convergys will implement a single billing solution to support NewWave’s cable, broadband, and telephony customers. The solution is intended to consolidate provisioning, rating, billing, and customer care for all services on a single platform, allowing NewWave to create compelling service bundles including cross-service discounts, and streamline the order entry and customer care process.

The Daily


FCC Seeks More RDOF Input

The FCC is soliciting comments on another round of Eligible Telecommunications Carrier applications related to winning bids in the $9.2 billion Rural Digital Opportunity Fund. The previous round of comments

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