Midcontinent Communications completed its acquisition of 113 Minnesota and Wisconsin franchises from US Cable. The area includes approximately 86,000 homes and approximately 33,000 customers. Ninety percent of the customers are served by a fiber network fed from a single cable headend, delivering cable TV, broadband and digital telephone services to residential and business customers.

Construction has already begun on interconnecting the two networks and should be completed this fall. Midcontinent also has added staff and opened another call center in West Fargo, ND in addition to existing call centers in Sioux Falls and Aberdeen, SD.

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NCTC Members Test AI’s Potential

Answering a customer’s billing question costs Conway Corp. about $10.50 when a human picks up the phone. With AI, that drops to $6.50—and 40% of callers never need a human at all.

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