VP of Sales and Retention Operations, Central Division, Comcast Cable

Pearce has been a boon for Comcast, streamlining her division’s call center and ensuring customers are routed to the best-qualified personnel immediately. “Our customers are very important to us, and making certain we maintain a high level of customer satisfaction is paramount,” she says. The result? A more efficient sales center that keeps costs down and raises customer retention. She’s pleased with the increased opportunities offered to multicultural candidates and believes the industry needs to make certain they have the “education, experience and sponsorship to ensure success.”

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