COO, Cable One

Laulis and her team oversaw a recent reorganization that spurred a virtual call center. Results included productivity up by 9%, and customer calls and truck rolls down 32% and 28%, respectively. Laulis doesn’t sit on her laurels—figuratively or literally. She recently switched to a “stand up” desk, noting, “I don’t believe our bodies were meant for long periods of inactivity.” She adds that it’s now easier to visit with colleagues.

What’s your favorite part of your job?
The favorite part of my job is spending time with our amazing associates both in our systems and in Phoenix. It sounds cliché but I am in awe of what our associates know and how much they care about our customers every time I ride with a tech, sit with a CSR, dispatcher or even a software engineer. There’s nothing we can’t do without them. They’re our “secret sauce.”
Who would you want to swap jobs with for a month and why?
I would like to swap with Doris Kearns Goodwin, the Pulitzer Prize-winning biographer and historian. Her latest best seller, Team of Rivals: The Political Genius of Abraham Lincoln, was recently made into an acclaimed movie: “Lincoln.” She has seen so much—starting in the LBJ White House, teaching at Harvard, and she was the first female journalist to enter the Boston Red Sox locker room. I would want to be inside her head for that month! What I would be exposed to and learn!! Fun!!

The Daily


Fiber Frenzy

Ziply Fiber launched its fiber service in Republic, Washington. Over 350 addresses can now get speeds from 100 Mbps to 10 Gbps today, with an additional 100+ addresses to come. — The town of Thurmont

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Dec 6
2023 Most Powerful Women Awards Nomination close on September 8, 2023.
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact [email protected] for more information.