Jones/NCTI has announced the launch of its "Installing SMB Telecom Service" course. The course is designed to educate and validate that installers have the skills and tools necessary to meet the needs of the SMB customer.

The course provides an interactive training program that features video content with actual installers performing real installations and interfacing with real customers. The course provides training in IP voice technology, installation processes, as well as how to work in a business environment as opposed to residential.

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