According to J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Study – Data Services, Verizon Business is the top performer in overall satisfaction in the large enterprise segment, and scored highest in four of the six key performance factors: performance and reliability, customer service, cost of service, and offerings and promotions.

Verizon Business tied for the highest score in a fifth performance factor: sales representatives/account executives. Verizon Business’ overall score of 694 on a scale of 1,000 was 22 points higher than the average segment score.

The study surveyed U.S. home-based, small to mid-sized and large-enterprise business customers to measure customer satisfaction with providers of telecommunications data services such as cable modem, DSL, T1, T3/DS3, IP-based networks for VPNs, Ethernet services, videoconferencing applications, Website hosting and managed services. The surveys were conducted in January and April 2009.

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What’s Ahead for Programmer Earnings

A busy earnings season will next see the programmers step onto the stage. Up next week are Paramount Skydance, Warner Bros. Discovery, Nexstar, Fox Corp., Versant, Disney and more. You can guess what will be on the minds of several of these companies: consolidation and the regulatory challenges involved.

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