According to J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Study – Data Services, Verizon Business is the top performer in overall satisfaction in the large enterprise segment, and scored highest in four of the six key performance factors: performance and reliability, customer service, cost of service, and offerings and promotions.

Verizon Business tied for the highest score in a fifth performance factor: sales representatives/account executives. Verizon Business’ overall score of 694 on a scale of 1,000 was 22 points higher than the average segment score.

The study surveyed U.S. home-based, small to mid-sized and large-enterprise business customers to measure customer satisfaction with providers of telecommunications data services such as cable modem, DSL, T1, T3/DS3, IP-based networks for VPNs, Ethernet services, videoconferencing applications, Website hosting and managed services. The surveys were conducted in January and April 2009.

The Daily

Subscribe
Tuesday–January 25

At the FCC

The FCC committed an additional $240 million in its eighth wave of Emergency Connectivity Fund program support. The

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jan 28
Cablefax 100 – 2022 Nominations Due: January 28, 2022
Mar 11
The FAXIES 2022Entry Deadline: March 11
Apr 1
Cablefax Top Ops – 2022Nominations Due: April 1, 2022
Jun 3
The Diversity List – 2022Nomination Deadline: June 3
Aug 12
Most Powerful Women – 2022Nominations Due: August 12
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.