According to J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Study – Data Services, Verizon Business is the top performer in overall satisfaction in the large enterprise segment, and scored highest in four of the six key performance factors: performance and reliability, customer service, cost of service, and offerings and promotions.
Verizon Business tied for the highest score in a fifth performance factor: sales representatives/account executives. Verizon Business’ overall score of 694 on a scale of 1,000 was 22 points higher than the average segment score.
The study surveyed U.S. home-based, small to mid-sized and large-enterprise business customers to measure customer satisfaction with providers of telecommunications data services such as cable modem, DSL, T1, T3/DS3, IP-based networks for VPNs, Ethernet services, videoconferencing applications, Website hosting and managed services. The surveys were conducted in January and April 2009.