Insight Communications, the ninth largest cable operator in the United States, has chosen ARRIS ServAssure advanced performance management software to improve its subscribers’ experience with DOCSIS based network services. Insight has over 760,000 subscribers in Kentucky, Indiana and Ohio.
ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks. More precise monitoring enables improvements in available bandwidth and customer quality of experience, resulting in reductions in new trouble calls. ServAssure Advanced offers operators the ability to proactively address network and customer service assurance while reducing mean-time-to-repair (MTTR).
Insight will also deploy ARRIS HouseCheck, which automatically collects critical device and network performance data associated with the specific service at the time of installation and immediately displays these parameters to the installer via a standard hand-held device.