Insight Communications, the ninth largest cable operator in the United States, has chosen ARRIS ServAssure advanced performance management software to improve its subscribers’ experience with DOCSIS based network services. Insight has over 760,000 subscribers in Kentucky, Indiana and Ohio.

ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks. More precise monitoring enables improvements in available bandwidth and customer quality of experience, resulting in reductions in new trouble calls. ServAssure Advanced offers operators the ability to proactively address network and customer service assurance while reducing mean-time-to-repair (MTTR).

Insight will also deploy ARRIS HouseCheck, which automatically collects critical device and network performance data associated with the specific service at the time of installation and immediately displays these parameters to the installer via a standard hand-held device.

The Daily

Subscribe

Effros: The More We Change

Folks get it these days; the price for video entertainment is going to continue to go up. It has to. The theory that competition was going to force the desired multiple players to compete on price has always been wrong.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Mar 31
The FAXIES Awards 2023 Enter at Best Price by Friday, March 24
Apr 28
Top Ops & Regional RainmakersNominations Due: April 28
May 19
The Diversity List – 2023First Deadline: May 12; Final Deadline: May 19
Aug 18
Most Powerful Women – 2023Deadline: Aug. 11; Final Deadline: Aug. 18
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact [email protected] for more information.