Great Lakes Data Systems Inc. (GLDS), a U.S. provider of PC-based subscriber-management and billing systems to the cable industry, and Taiwan-based Telelynx Inc. wrapped a successful rollout of automated digital video service delivery at Mediatti Broadband in Okinawa, Japan.
Mediatti offers advanced cable-TV and high-speed Internet services to more than 14,000 military members and their families located on bases in Okinawa.
GLDS recently integrated with the Telelynx LynxCrypt conditional access platform, with the result being flow-through service management of digital video services directly from GLDS’ WinCable billing system. According to the partners, this integration “eliminates the need for multiple disparate systems, and allows operators to manage Telelynx’s LynxCrypt CAS Platform without additional provisioning steps.” This direct provisioning from the billing system will allow Mediatti to manage digital video service delivery more efficiently while minimizing revenue loss and helping to ensure customer satisfaction.
Automation was a critical part of ensuring smooth services delivery. “We originally chose WinCable because we knew they were flexible enough to work with any digital vendor we selected," says Mediatti President Blake Williams. “The integration has automated the service delivery process so that a customer service representative (CSR) can control the initiation, delivery and suspension of video service and Internet. We have a complete system that works end to end, making both CSRs and management happy.”