Great Lakes Data Systems (GLDS), a provider of PC-based subscriber management and billing systems for the cable TV industry, has made available its WinForce Tech platform, which is fully integrated with GLDS’ WinCable billing and subscriber management system. WinForce Tech is available as a native Android application, or as a Web-enabled platform.
WinForce Tech delivers details on all work to be performed, all subscriber relationships and house-related data, and allows technicians to manage many subscriber functions that have previously required a customer to call the operator. WinForce Tech also offers interaction with, and changes to, customer equipment and delivers diagnostic data relating to that equipment.
James Cable will be among the first to deploy WinForce Tech. “Based on the functionality we’ve seen so far, we expect to eliminate most, if not all, technician calls to dispatch requesting help,” said James Cable’s Chief Operating Officer Gil Nichols, in a statement.
WinForce Tech shifts a considerable amount of customer service power to the technician. Dispatch will benefit from having a single screen where they can view the status of all work scheduled for that day in both table and map formats.