Firefighters, First Responders Get Repair Guarantee Break

Firecom, an Ore.-based provider of rugged team communication solutions for fire fighters and first responders, now is marketing its ComCare Service Programs that provide additional service, support and extended warranty coverage of as many as five years on primary communication system products.

The new program covers communication headsets, intercoms and wireless base stations for Firecom products, including its fire and EMS headsets.

ComCare services are available with two levels of support for three, four or five years from date of purchase. Customers can choose to receive immediate technical support with expedited repair service – as quick as two days – and overnight return shipping to U.S. customers or accelerated services that provide a fast five-day repair and two-day freight-return option. Services and support are guaranteed to use manufacturer-certified service and parts, to protect against repair or freight price increases, and to deliver a better turnaround time to reduce any potential downtime for customers.

“In most cases, ComCare services will be far faster and cost less than even the cost of one non-warranty repair,” the company says.