Cox has equipped more than 6K techs and dispatchers with TOA‘s Web-based customer appointment management software, which can narrow customer wait windows to 60 minutes. TOA will be the exclusive provider of customer appointment and mobile workforce management systems at Cox, replacing 18 different platforms. — Former Bright House Tampa Bay exec Eugene White was inducted into the SCTE Hall of Fame. ARRIS ‘ Brenda Stottler was named SCTE Member of the Year, while Commscope‘s Frank Drendel and ARRIS ‘ Robert Stanzione were given the ’08 SCTE Chairman’s Award. SCTE also recognized the 297 systems from 13 companies that received Gold Safety Awards. Charter led the winners with 98 systems, followed by Suddenlink with 73. 52 systems from 6 companies took Silver Safety Awards. With Charter (14) and Suddenlink (12) leading the pack. — Arris and BlackArrow have completed interoperability testing between their respective VOD delivery and addressable advertising systems, a melding enabling dynamic audience targeting by geography, daypart, program metadata and other criteria.

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