Cable operators today face a dual challenge: finding ways to maximize revenue while driving costs out of operations. On Thursday, April 26, Communications Technology will present a Webcast focusing on ways cable operators can meet and beat these challenges.
“Maximizing Profitability Through Optimum Customer Experience & Operational Excellence,” scheduled from 11 a.m. to 12 p.m. EST, and sponsored by NetCracker, will feature two subject-matter experts: Joanna Larivee, senior marketing director at NetCracker, and Sanjay Mewada, NetCracker’s vice president/Strategy.
This Webcast draws on case studies from cable operators around the world that have addressed these customer-experience and operational-excellence challenges successfully. NetCracker’s team will provide insight on how operators have maximized profitability by creating a compelling multi-channel experiences as well as ways operators have increased customer retention and profitability through cutting-edge Service Quality Management (SQM).
The speakers also will present strategies on how cable operators can reduce costs by using such techniques as automating service orders and optimizing infrastructure.
Attendees also will learn:
• Best practices for delivering an end-to-end, multichannel experience;
• How to successfully compete in the business segment by delivering best-in-class service;
• Strategies to maximize assets by managing network and IT from a single platform; and
• Ways to drive efficiency by building transparency between the customer, service and network domains.
To learn more about “Maximizing Profitability Through Optimum Customer Experience & Operational Excellence” and for registration details, click here
(Editor’s note: And there’s still time to register for our April 10 Webcast, "Business Drivers for Data Quality," sponsored by Pitney Bowes Software. For more information and to register, click here)