DISH Network and TOA Technologies are touting the wrap of what they say is “the largest rollout of a complete cloud-based mobile-workforce-management solution.”
TOA’s ETAdirect platform now is available to DISH’s nationwide fleet of field technicians, and the two said it took fewer than in less than four months to deploy.
Powered by patented, time-based predictive analytics technology and what TOA claims is the world’s fastest routing and scheduling optimization engine, “ETAdirect can accurately route more than 10,000 jobs in four minutes. With natively integrated capacity management software and proactive customer communications, ETAdirect now serves as the central appointment management engine for DISH.”
ETAdirect predicts when an in-home appointment will happen within a “significantly reduced” wait window and then communicates estimated arrival times to customers by text, phone or email.?
With this rollout, DISH adds it has “completed the largest ever deployment of tablet-based mobility to a field workforce. TOA’s HTML5-based ETAdirect Mobility App is device, carrier and operator agnostic, allowing it to easily power the latest generation of iPads, tablets, smartphones and other devices used by mobile workers. This unique feature of TOA’s field service solution benefits DISH because it prevents its mobile equipment purchases from being restricted to a single device-type or carrier.”?