The challenge of delivering premium non-residential services is sometimes a matter of tailoring products to the unique requirements of vertical industries.

That appears to be what Cox Business has done regarding the communications needs of Gateway Healthcare, a Rhode Island-based, non-profit behavioral healthcare organization. (For more on cable telecommunications and healthcare, click here and here.)

Cox announced today that Gateway has moved its telecommunications services from a competitive provider to Cox Business.

"Cox Business accurately assessed our communications challenges and designed a solution that met our needs. As a result, we’ve gained additional capabilities and reduced our operational costs by 15 percent," said Scott DiChristofero, chief financial officer, Gateway Healthcare, in a statement.

With a staff of nearly 800 and more than 40 locations across Rhode Island, Gateway provides services to 14,000 adults and children each year. "The savings we’ve experienced with Cox are a welcome benefit, especially for a nonprofit in the current economic climate," DiChristofero added.

A key part of the solution is the Cox Business VoiceManager, an owned and managed business-class IP telephony service that Cox launched in the fourth quarter of 2007. The service integrates desktop phone, PC and wireless devices and can scale to deliver business continuity, unified messaging and other solutions.

In this case, Cox said the service would enable bulk email to groups of Gateway employees, four-digit internal calling and tracking of long-distance calling.

"Traditional phone solutions are a thing of the past; advanced IP feature platforms such as Cox Business VoiceManager are becoming table stakes for business-class communications," said Mark Scott, vice president, Cox Business New England, in the statement.

– Jonathan Tombes

Read more news and analysis on Communications Technology‘s Web site at

The Daily


Some Operators Ending QAM Video, Forcing IPTV Switch

While many consumers are choosing to drop traditional cable video service, a few operators, including Cable One and GCI, are giving them a push to IP video.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Jan 21
Cablefax 100 – 2022 Nominations Due: January 21, 2022
Mar 11
The FAXIES 2022Entry Deadline: March 11
Apr 1
Cablefax Top Ops – 2022Nominations Due: April 1, 2022
Jun 3
The Diversity List – 2022Nomination Deadline: June 3
Aug 12
Most Powerful Women – 2022Nominations Due: August 12
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.