Cox Communications has created a technical support service for high speed Internet customers. Cox is offering its Cox Tech Solutions (CTS) to customers in Connecticut and Rhode Island.
CTS is a team of experienced technicians providing remote and in-home Cox technical support for home networking and peripheral equipment like computers, software, and other electronic devices.
Customers can choose from different types of Cox technical support services via phone, remote log-in, or in-home visits. In addition, they also have the option of subscribing to a premium service, which includes:
- Resolution of computer crashes and removal of viruses or spyware;
- Installing and configuring new PC applications or peripheral devices;
- Configuration or repair of home networking;
- Resolution of operating system or software error messages;
- Other PC-related issues.
Customers who subscribe to the $14.99 monthly service plan will have access to unlimited phone and remote log-in premium technical support, as well as discounted in-home services. The plan covers the entire family – up to four computers. The subscription requires an initial home computer tune-up at a cost of $99.99.