Comcast Corporation has announced the appointment of two National Customer Operations executives.  The company has named Mike DeCandido to the position of Senior Vice President of Call Center Operations and Tina Waters to the newly created role of Senior Vice President of Human Performance.

DeCandido has more than 20 years of customer service leadership experience, most recently serving as Senior Vice President of Customer Service & Support at Bank of America.  In his new role, he will report to Rick Germano, Senior Vice President of National Customer Operations.

Waters, who joined Comcast in 2000, most recently served as Senior Vice President of Call Center Operations and has played an integral role in the deployment of new technologies, tools and operational changes, including a national Customer Guarantee. She will report to Germano and to Ron Phillips, Senior Vice President of Employee Engagement.

The Daily

Subscribe

People

Premier Communications announced that COO Ryan Boone will serve as CEO, beginning Jan. 1. Outgoing CEO Doug Boone will continue to serve as Premier’s EVP of Strategic Initiatives. Premier provides

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.