Comcast Corporation has announced the appointment of two National Customer Operations executives. The company has named Mike DeCandido to the position of Senior Vice President of Call Center Operations and Tina Waters to the newly created role of Senior Vice President of Human Performance.
DeCandido has more than 20 years of customer service leadership experience, most recently serving as Senior Vice President of Customer Service & Support at Bank of America. In his new role, he will report to Rick Germano, Senior Vice President of National Customer Operations.
Waters, who joined Comcast in 2000, most recently served as Senior Vice President of Call Center Operations and has played an integral role in the deployment of new technologies, tools and operational changes, including a national Customer Guarantee. She will report to Germano and to Ron Phillips, Senior Vice President of Employee Engagement.