CMA Communications will expand its business services offerings into the enterprise market by leveraging the IBBS Commercial Services portfolio of voice, data and professional services.
The Dallas-based cable company has long benefited from IBBS’ suite of service activation and service assurance services for back-office support. The company relies upon IBBS’ modem provisioning services, voice services provisioning and network diagnostics tools to support its customers and conduct operations. In addition, CMA has offered IBBS voice services including line replacement to its residential and small business customers in a majority of the company’s market footprint.
Building upon the success of those services, CMA will now offer enterprise voice and data solutions. CMA will provide SIP trunking and hosted PBX services. CMA will also offer IBBS’ business productivity and data security applications, including hosted collaboration tools, remote storage, managed firewall, and VPN solutions. In addition, CMA will direct Tier 2 technical and customer support calls to IBBS’ Cartersville, Ga. call center where in-house representatives will provide business class advanced support.