Cashing in on Business Services

Cox Business Services, the commercial broadband and telecom division of Cox Communications, announced this month that it has grown its commercial customer base by nearly 28 percent over the same period a year ago, thanks largely to greater availability of telephone service to business customers.

Building better business services will entail new models for cable operators as customers themselves migrate to IP and Ethernet services. Cable operators will also need to learn how to hand off larger business customers whose needs travel across various footprints.

During last month’s SCTE Business Services Symposium in Chicago, one of the sessions took a look at how the landscape is shifting in the business services area. Moderator Kristine Faulkner, Cox’s vice president, product development and management, said business services represent a $120 billion market for cable operators, and the operational opportunities are "where the rubber meets the road."

For more on Faulkner’s comments from Chicago, and for other online interviews from the event, go here. – Mike Robuck