Pat Esser
Title: President, Cox Communications
Last Year: #6
Age: 51
Education: U of N Iowa, Communications Media, BA, MA

Why Him? Esser had Jim Robbins’ big shoes to fill, but Cox’s commitment to customer service, diversity and community involvement hasn’t faltered under him. In fact, Esser hasn’t moved a single spot on our list from last year, remaining solidly at #6. Cox had the top score in recent J.D. Power rankings for high-speed Internet customer satisfaction among 12 ISPs in the Western region. It also ranked highest in residential phone satisfaction in the West for the 6th straight year. Cox was the lone MSO on DiversityInc’s ’08 list of Top 50 Companies for Diversity, jumping from #25 to #6. And then there are Cox’s public service initiatives — like helping New Orleans and the annual Internet safety summit for teens. And Esser and team continue to grow the bundle. The sense we get from Cox employees is that Esser has successfully continued Robbins’ legacy of making staff feel important — giving them a stake in every aspect of the company.

Worth Watching: Cox is slated to launch TiVo software in some New England markets early next year. Everyone’s interested to see how it goes and whether the MSO quickly expands the TiVo offer to other markets.

Year Ahead:
Oh, the joys of privacy. Esser won’t have to spend time worrying about Wall St hammering Cox.

AM

Return to the CableFAX 100 table of contents.

The Daily

Subscribe

New Street Drops Altice USA to ‘Neutral’

New Street Research is downgrading Altice USA to “Neutral” after a warning from CEO Dexter Goei that the provider would lose subs in 3Q21. “The stock is too cheap, even with 12-18 months pause in share

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.