The Cable Center is expanding its efforts in the area of customer care by creating "Customer Care Central," a collection of programs and initiatives focused on providing the cable telecommunications industry the tools and resources necessary to improve customer experiences and customer care management.

At present, Customer Care Central consists of three programs and initiatives: the Cox Customer Experience Management Program; the Cable Center Customer Care Committee (C5); and an industry-focused learning and development curriculum.

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Tuesday–October 21

Verizon-Nexstar Watch

Verizon Fios customers in Richmond, Albany, Buffalo, Syracuse and other markets are being warned that they may lose Nexstar stations if the two companies don’t reach a new retransmission consent deal by Oct

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