The Cable Center is expanding its efforts in the area of customer care by creating "Customer Care Central," a collection of programs and initiatives focused on providing the cable telecommunications industry the tools and resources necessary to improve customer experiences and customer care management.

At present, Customer Care Central consists of three programs and initiatives: the Cox Customer Experience Management Program; the Cable Center Customer Care Committee (C5); and an industry-focused learning and development curriculum.

The Daily


FCC Meeting Dispatch

FCC chmn Ajit Pai would not confirm whether or not he will be leaving the Commission before the end of the year when asked during a press conference Wednesday.

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