The Cable Center is expanding its efforts in the area of customer care by creating "Customer Care Central," a collection of programs and initiatives focused on providing the cable telecommunications industry the tools and resources necessary to improve customer experiences and customer care management.

At present, Customer Care Central consists of three programs and initiatives: the Cox Customer Experience Management Program; the Cable Center Customer Care Committee (C5); and an industry-focused learning and development curriculum.

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Wednesday–December 11

Ferguson On Deck at FTC

Current Republican FTC Commissioner Andrew Ferguson was tapped by President-elect Trump to lead the agency. He would replace Lina Khan , whose stance on mergers and an attempt to ban non-competes rankled

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