The Cable Center is expanding its efforts in the area of customer care by creating "Customer Care Central," a collection of programs and initiatives focused on providing the cable telecommunications industry the tools and resources necessary to improve customer experiences and customer care management.

At present, Customer Care Central consists of three programs and initiatives: the Cox Customer Experience Management Program; the Cable Center Customer Care Committee (C5); and an industry-focused learning and development curriculum.

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Verizon customers could lose DeltaVision -owned WSYT Fox affiliate and MyNetworkTV station in Syracuse with a retransmission consent deadline coming next week in the middle of World Cup action. The American

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