Tips from those who’ve deployed VoIP offered at Mon’s "Breakfast of VoIP Champs" at National: Avoid price wars with telcos, "we’d rather have a value war," Cameron Gough, vp, advanced voice at Comcast, says. "We want to put more M&Ms and chocolate chips into the cookie we offer." Differentiate yourself with deals like free voice mail or caller ID, or a bundled discount for TV/phone/data, advised Jose Algeria, Liberty Cablevision of Puerto Rico gm. You’re already providing data, so VoIP services should be a cinch—right? Nope. "You cannot downplay stability of network," Bill Dame, Cox’s dir of network switch engineering, says. "Plant has to be flawless or it will keep you up all hours of the night." Simple things like a dirty splitter or bad fiber splice will kill your QoS, and result in churn. That’s why Comcast is taking a slow, measured approach. "You don’t want to poison the well early on," Gough stresses. — All panelists agree ops can look to CableLabs for direction, but they need to hire telephony experts to build in-house VoIP brainpower. Lean on vendors, but be careful. "You get what you pay for, and some vendors are less than truthful," Dame warns. "Be skeptical and demand proof." – Laura Hamilton, Communications Technology

The Daily

Subscribe

Starlink Adds Mini, Project Kuiper Ramps Up For Launch

Starlink added another product to its lineup Thursday, introducing a portable kit that offers connectivity on the go in a package that can fit in a backpack.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jul 19
2024 Diversity & Pride List Awards Nominations close July 19th.
Aug 19
2024 Top Ops Awards The Magazine releases August 19, 2024.
Dec 4
2024 Most Powerful Women Awards Nominations Open July 8th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Rob Hudgins, [email protected], for more information.