A bevy of public interest groups are voicing concerns over cable’s OCAP plans, telling the FCC that the proprietary platform gives the cable industry "undue control over the customer’s equipment." The 9 groups, which include Public Knowledge and the New America Foundation, want a rulemaking to solicit comment on CEA’s 2-way plug & play proposal. Specifically, they want non-cable companies to have more opportunities to create CableCARD devices that allow control of 2-way services. Major CE makers have signed on to the OpenCable platform and are currently manufacturing 2-way DTV products. "We welcome the FCC seeking comment on proposals to bring ‘two-way’ plug and play products to market as soon as possible, as we had urged the Commission to do almost 2 years ago when NCTA submitted cable’s solution to making two-way a reality," an NCTA spokesman said.

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Verizon Unveils Changes to Help Customer Experience

Verizon introduced a litany of customer-centric enhancements across support, digital services and retail Tuesday. The mobile giant is offering customers the chance to interact with a new “Customer

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