AT&T has added new U-verse TV Total Home DVR features to give customers the ability to pause and rewind live TV on any U-verse receiver in the home. With the latest enhancements, subscribers can control, record and play back shows on non-DVR TVs and pause or rewind live TV shows from any room in their home, even when the DVR is connected to a different TV.

The new features are currently available in Mobile, Ala., and Grand Rapids, Mich., and are rolling out on a market-by-market basis to all U-verse TV customers over the next few months.

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NCTC Members Test AI’s Potential

Answering a customer’s billing question costs Conway Corp. about $10.50 when a human picks up the phone. With AI, that drops to $6.50—and 40% of callers never need a human at all.

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