Time Warner Cable has been offering 1-hour service windows and precise scheduling appointments with the help of Arris’ WorkAssure Field Service Management. The product aims to provide real-time updates and visibility into technicians’ schedules, adapting immediately to delays and other unforeseen events.
 
The Arris WorkAssure suite for field service management allows companies to improve customer service and event resolution with real-time interconnection of field service, dispatching, inventory and support staff.  The solution uses advances in mobile devices, wireless communications, Internet portals, and software applications to change the way service providers manage operations and their mobile workforce. Integrated quality checks of new installations and repairs validate the service quality and reduce the need for repeat service calls.
 
"Our customer service goal is to set a new standard of excellence from installation to ongoing support—and that begins with reliable, on-time service,” said John Keib, Time Warner Cable’s Chief Care and Technical Operations Officer. Arris pres, assurance solutions Bryant Isaacs said the product aims to “give Time Warner Cable complete control over customer service management. The ARRIS solution ensures that their field service is not only as efficient as possible, but is constantly improving Time Warner’s customers’ experience.

The Daily

Subscribe
Friday–October 17

Kaitz: Less Dinner, More Swagger

Don’t call it the Kaitz Dinner—and leave the three-piece suits at home. Next week’s Kaitz fundraiser promises to put a new spin on the 42-year tradition.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.