The ARRIS ServAssure Advanced Performance Management Software platform now handles IPv4, IPv6 and dual-stack devices for data collection as well as real-time requests. ServAssure currently manages over 80 million customer premises devices worldwide – more than 30 percent of all existing in-home broadband devices.
ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks. It offers service providers the ability to proactively address network and customer service assurance, while reducing mean-time-to-repair (MTTR) by presenting complex data and health metrics in meaningful, organized views.
The ability to provide assurance for new IPv6 addresses is critical to ensure the smooth continuity of residential and business service, and maintain customer satisfaction.