The UK’s Virgin Media has selected Amdocs to evolve its network inventory management systems. The Amdocs OSS inventory solution, delivered with Amdocs’ consulting and implementation services, will enable Virgin Media to improve network design, planning and assurance.
Using the Amdocs CES inventory management products and by re-engineering several key business processes such as data reconciliation, Virgin Media will be able to centralize and integrate logical network assets (such as VPNs) and physical assets (such as switches and ports) in its inventory management systems to provide accurate, real-time inventory data in a single location.
In addition, the new system, that includes network capacity management, will provide detailed capacity reporting. As a result, Virgin Media will be able to further improve customer order processing, fault management, change control auditing, and more efficiently choose and plan the right uplifts in overall capacity.
"As a result of this project, Amdocs will help us to avoid congestion, reduce order fallout and shorten outages, providing our customers with a better quality of service at a competitive price," said Paul Buttery, Virgin Media’s chief customer, technology and networks officer, in a statement.