Convergys Corporation has signed a contract with Alltel Wireless for an end-to-end BSS solution to include Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution, and Active Mediation, as well as Convergys Dynamic Decisioning Solution. Convergys solutions will replace Alltel’s in-house legacy system. Alltel Wireless has chosen Convergys Smart BSS Solutions to reinforce its position of customer advocacy.

Convergys Smart BSS Solutions mesh with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.

The Daily


Charter Wins New Broadband Subs With Help from EBB

Charter’s investments in its broadband network continue to pay dividends. The operator welcomed another 365,000 internet customers during 2Q21.

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