Convergys Corporation has signed a contract with Alltel Wireless for an end-to-end BSS solution to include Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution, and Active Mediation, as well as Convergys Dynamic Decisioning Solution. Convergys solutions will replace Alltel’s in-house legacy system. Alltel Wireless has chosen Convergys Smart BSS Solutions to reinforce its position of customer advocacy.
Convergys Smart BSS Solutions mesh with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.