Convergys Corporation has signed a contract with Alltel Wireless for an end-to-end BSS solution to include Service Activation Manager, Customer Service Manager, Rating and Billing Manager, Real-Time Convergent Charging Solution, and Active Mediation, as well as Convergys Dynamic Decisioning Solution. Convergys solutions will replace Alltel’s in-house legacy system. Alltel Wireless has chosen Convergys Smart BSS Solutions to reinforce its position of customer advocacy.

Convergys Smart BSS Solutions mesh with Alltel’s customer-centric approach, enabling the provider to deploy streamlined and cost-effective BSS technologies and services to address the needs of its customers. Convergys Dynamic Decisioning Solution further enhances Alltel’s ability to drive customer loyalty and retention, enabling personalization and real-time, actionable, customer intelligence.

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CableLabs Explores a New Connectivity Era That Is About More Than Just Speed

Internet speed records are all the rage these days, with two separate breakthroughs making the headlines recently. One is more in the distant future, but the other hits closer to home.

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