At The Cable Show, AdGorillai has announced the release of its iCapture push2call technology, a customer relations management tool for cable operator Web sites. It is designed to allow any visitor to a cable operator Web site to request a phone call for programmer information, support, upgrades, to subscribe, etc. The customer provides her number, and her phone rings immediately. As she’s being connected to the operator’s customer service team, a full motion video message from a content provider plays in her browser, with the same look and feel as the operator’s Web site. Not a popup, the message can be of any length, but 15 or 30 seconds is typical. Synchronized sound for the video plays over the telephone connection. Operators also receive a portion of the video inventory for cross-promotion and all services are provided at no cost to the operator.

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Next Frontier: CableLabs Explores More than Speed Connectivity Era

Internet speed records are all the rage these days, with two separate breakthroughs making the headlines recently. One is more in the distant future, but the other hits closer to home.

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