8 | THE INNOVATORS
Why Them? Cox kicked off 2013 with a big announcement at CES: Its next-generation mobile app delivering 90 live TV channels, VOD content, and TV and tablet integration, including the ability to use the tablet as a remote. That’s just part of Esser and Campbell’s ongoing efforts to give customers an excellent experience. It has paid off, with the MSO often placing ahead of the pack in customer satisfaction surveys. Cox led the scores among major cable operators in this year’s American Customer Satisfaction Index, and it performed well in J.D. Power’s telephone customer satisfaction survey this past fall. Meanwhile, both have also shown leadership when it comes to going green, with multiple conservation initiatives underway, including a recent solar roof installation at a Cox facility in Rhode Island.
Esser
On a Saturday afternoon, you can find me… complaining about my golf game.
I watch the majority of programming on this device: TV, but more and more often, with my iPad in my lap.
The biggest lesson I learned from my kids this year was… sometimes saying less is more.
Dish I can make and that would impress a celebrity chef: Mac n’ cheese
Campbell
Favorite decade? The ’70s
The best piece of business advice I’ve gotten this year: Own it!
Celebrity, sports figure or politician I’d most want to have dinner with? Oprah
The biggest lesson I learned from my kid(s) this year was… how quickly they grow up!
Favorite vacation spot? Paris
The biggest innovation in cable over the last year: Cox’s personal video experience! ?
