SVP, Customer Care, Comcast Cable

For Edmunds, people have always come first. In the office, she oversees customer care across Comcast’s largest division, affecting the lives of millions of cable-watchers daily. By focusing on transitional sales in billing and repair, she has also upped RGUs over the past year by a staggering 30%. She firmly believes in bringing aboard a diverse mix of people to teams as a sound strategy “because it is good for the business, our employees and our customers.”

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Where Does Nonfiction Programming Go from Here?

With the pandemic, a heated presidential election and the rise of the Black Lives Matter movement shaping programming choices in 2020, where does content go in 2021 and beyond?

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