SVP, Customer Care, Charter Communications
Customer care has been at the nexus of Charter’s brand revival, and Boler is now the man behind the company’s promise. The longtime cable customer service professional joined the Charter exec ranks in April from his SVP post at Cablevision, and he already is affecting big change. Charter is opening a new call center and plans to hire 400 employees to help staff it. The plan is to get ahead of demand from the company’s phone and Internet customers. “Charter’s customer support strategy has expanded the capacity needed to care for our customers,” said Boler.