SVP, Customer Care, Charter Communications

Customer care has been at the nexus of Charter’s brand revival, and Boler is now the man behind the company’s promise. The longtime cable customer service professional joined the Charter exec ranks in April from his SVP post at Cablevision, and he already is affecting big change. Charter is opening a new call center and plans to hire 400 employees to help staff it. The plan is to get ahead of demand from the company’s phone and Internet customers. “Charter’s customer support strategy has expanded the capacity needed to care for our customers,” said Boler.

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Football Forecast: NFL-YouTube Experiment a Sign of the Future

Tonight’s the first time an NFL game will exclusively stream live and without a paywall on YouTube, and while it’s expected to attain a hefty number of viewers, the question then becomes whether YouTube—and the networks of internet providers enabling access—can handle the blitz.

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