21 FRONT AND (CALL) CENTER
By
| June 1, 2013
Jim Samaha
Title: Regional SVP, Keystone Region, Comcast Cable
Number of Years in Cable: 15
Education: BS, Engineering, Cornell University; MBA Marketing New York University
Best Advice in 7 Words or Less: It’s a marathon, not a sprint.
Why Him? Samaha’s leadership has been crucial in bringing to the Keystone region a new division call center that will serve customers from Maine to Virginia and create 435 jobs to the Harrisburg, PA, area when it opens this summer. Samaha is also spearheading the introduction of Xfinity Home, Comcast’s burgeoning home security and automation product, across several communities serving 1.5 million customers in his territory. And that’s in addition to rolling out WiFi for commercial customers and the new X1 platform.