Len Rozek
Title: Regional SVP, Washington State, Comcast
Number of Years in Cable: 31
Education: BS, Northern Illinois University
Best Advice in 7 Words or Less: Treat everyone you meet with respect.

Why Him? How do you foster good customer service? You talk to employees. Rozek created a program giving employees incentives to suggest game-changing ideas to senior leadership to improve customer service, the work environment and business results. It seems to be working: Seattle’s customer operations metrics are among the best at Comcast. And it’s not only about the consumer business. In 2013, Rozek committed to growing the number of satisfied business customers as well.

Apple or Samsung? Apple
 
Beatles or The Rolling Stones? Rolling Stones
 
On a Saturday afternoon, you can find me… on a golf course.
 
This is the hobby I’ve been itching to try, but haven’t found time: Flying a plane.
 
Appetizer or dessert? Appetizer
 
Film fest or music festival? Music festival
 
Favorite vacation spot? San Diego

The Daily

Subscribe
Tuesday–December 10

Charter CEO Talks Broadband Moves, Next Steps for Video

For Charter CEO Chris Winfrey, when you push one-time events aside, the underlying trend for subscribers is actually slightly better YOY.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Apr 16
Cablefax 100 Awards Nominations Open November 13th, 2024.
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Carley Ashley, [email protected], for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.