Why Him? How do you foster good customer service? You talk to employees. Rozek created a program giving employees incentives to suggest game-changing ideas to senior leadership to improve customer service, the work environment and business results. It seems to be working: Seattle’s customer operations metrics are among the best at Comcast. And it’s not only about the consumer business. In 2013, Rozek committed to growing the number of satisfied business customers as well.
Title: Regional SVP, Washington State, Comcast
Number of Years in Cable: 31
Education: BS, Northern Illinois University
Best Advice in 7 Words or Less: Treat everyone you meet with respect.
Apple or Samsung? Apple
Beatles or The Rolling Stones? Rolling Stones
On a Saturday afternoon, you can find me… on a golf course.
This is the hobby I’ve been itching to try, but haven’t found time: Flying a plane.
Appetizer or dessert? Appetizer
Film fest or music festival? Music festival
Favorite vacation spot? San Diego