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A key challenge for cable remains deploying technology that works across devices and operates seamlessly for consumers, said panelists at CableFAX sister pub Communications Technology‘s tech breakfast on Wed. "We want them to think it’s magic," said Tom Nagel, Comcast svp, business development and strategy/communications and data services and SpectrumCo gm. "Part of what we do is we leave and it works." Massillon Cable TV pres Bob Gessner said even customers in small markets "expect the network to work," so the indie op has hired more technically proficient CSRs, and brought in an ex- AT&T call center manager to teach them how to explain tech to customers.

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