Pragash Pillai

Pillai has been highly successful in identifying talent at Cablevision. “Passion is what makes a qualified candidate stand out from the rest,” he says. He looks for deeply committed professionals who care about others, from their teammates to the customers. “These attributes usually come through in the way a person talks and how they’ve handled relevant challenges in previous positions.” He believes connectivity and content portability are at the heart of today’s most important services and will remain a trend. “So companies need to have the right network architecture and the right mix of products that provide that experience. And companies need the right customer service, technician and engineering teams to support it,” he says.

What’s been your company’s biggest innovation this year?

A major focus has been providing our customers with ubiquitous connectivity everywhere they go. To this end, we are driving a superior experience by seamlessly connecting our customers with the content they want from any device, at anytime, anywhere. And, our WiFi offering continues to grow – we provide our customers with access to fast, reliable WiFi in the home and at more than one million hotspots on the go.

What qualities do you look for when making a new hire?

Passion is what makes a qualified candidate stand out from the rest. We are in the customer service business and that is a demanding, 24/7 job. So when I speak with potential hires, I look for deeply committed professionals who care about others, from their teammates to our customers. These attributes usually come through in the way a person talks and how they’ve handled relevant challenges in previous positions.

Name one emerging trend in cable we should all have our eye on.

Connectivity & Content Portability. It’s at the heart of today’s most important services and will remain a trend. Content is becoming more and more portable and people want to be able to consume it everywhere and anywhere. So companies need to have the right network architecture and the right mix of products that provide that experience. And companies need the right customer service, technician and engineering teams to support it.