| Displaying 2 - 21 of 44 matching stories. |
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| 07.27.2009 |
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2009 Top Ops Awards: Wild Rides with CableFAX’s 2009 Top Ops
It’s midsummer, which means two things: electric bills are up and CableFAX: The Magazine is honoring the achievements of independent cable operators and MSOs in its annual Top Ops issue. As we did last year, we’ve added awards beyond the top...
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| 07.27.2009 |
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2009 Top Ops Awards: MSO of the Year—Mediacom
If you owned stocks last year, you probably watched their free fall like a horror movie, fingers firmly covering your eyes. If you owned Mediacom, you were spared much of that pain. In fact, despite the bleak economy, Mediacom delivered one of the best...
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| 07.27.2009 |
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2009 Top Ops Awards: Commercial Sales Team of the Year—Cox Business
We know we’re in a recession. Apparently that fact has eluded Cox Business. Or perhaps it’s merely a difference in interpretation. Many react to a sluggish economy with plans for little or no growth. Our 2009 Commercial Sales Team of the Year...
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| 07.27.2009 |
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2009 Top Ops Awards: Community Service Award (System)—Suddenlink Communications
For many in Louisiana, life is hard. And that’s not even taking into account the recession. Hunger is great, with 800,000 people in poverty. Jumping into the breach, late in 2007, Suddenlink’s Alexandria system, led by field service manager Tony...
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| 07.27.2009 |
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2009 Top Ops Awards: Community Service Award (MSO Wide)—Bresnan Communications
Cable icon Bill Bresnan likes small markets and small towns. This affinity is reflected in the company he founded, Bresnan Communications, which serves 320,000 customers in the Rocky Mountain states. This is not a dollars and cents predilection —...
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| 07.27.2009 |
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2009 Top Ops Awards: Technology Award—Comcast
Brian Roberts stood before a press gaggle at The Cable Show earlier this year with a certain swagger about him. The Comcast chief and CableLabs chairman was there to show off Starz’s new iTV app, Enteract Now. Like Time Warner Cable’s Start Over...
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| 07.27.2009 |
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2009 Top Ops Awards: Regional Executive Award—Woody Hutton, Insight
Woody Hutton may be one of the most important cable execs you’ve never heard of. Despite being Insight’s SVP of operations, he’s too modest to grab headlines. In fact, the 25-year cable vet shuns the spotlight. Even at Insight "he...
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| 07.27.2009 |
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2009 Top Ops Awards: Customer Service Award—Charter’s Day of Service Team
As a wise man once said (or was it a shampoo commercial?), "You only get one chance to make a first impression." That’s what customer operations SVP Joe Stackhouse was thinking when he challenged his team to improve subscribers’...
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| 07.27.2009 |
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2009 Top Ops Awards: Project Launch of the Year—Bright House Networks
Compared to the phone, email yields a much better ROI. Especially if you’re a cable operator. Because the time customer service reps spend on the phone adds up to lots of minutes — minutes that could be seconds if the information were conveyed...
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| 07.27.2009 |
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2009 Top Ops Awards: Competition Award—Cablevision
When it comes to competing in the country’s top market, New York, a certain set of song lyrics sum it up well: If you can make it there, you can make it anywhere. Indeed, battling against DBS and now Verizon in the New York metro area, Cablevision has...
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| 07.27.2009 |
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2009 Top Ops Awards: Leadership Award—Time Warner Cable
At the Cable Show in 2007, Time Warner CEO Glenn Britt actually committed news. Spewing fightin’ words, he warned programmers if they planned to serve their shows for free on the Internet, they shouldn’t expect to command the same subscriber fees...
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| 07.27.2009 |
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2009 Top Ops Awards: Lifetime Achievement Award—Pam Euler Halling, Insight
In truth, Pam Euler Halling has already had several lifetimes in cable. And don’t expect the curtain to fall anytime soon. After working at several operator and content companies, she was ensconced at Disney when Michael Willner lured her to Insight in...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Operator of the Year—NPG Cable
Independent cable operators pride themselves on customer service. Perhaps none do it better than NPG. After each customer touch, the subscriber receives a phone call. The goal is to "ensure each customer is a promoter of NPG," says COO Bill Severn...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Marketer of the Year—Cynthia Boles, Avenue Broadband
Plenty of marketers take circuitous routes to their jobs. Not many do it like our Independent Marketer of the Year, Cynthia Boles. In an earlier life, she was a television news reporter and was the first female anchor in the state of Kansas. "I want you...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent System Executive of the Year—Greg Lathum, NewWave Communications
It’s a David and Goliath story, NewWave’s VP of customer care Greg Lathum will admit, but it takes some prodding before he’ll do so. He’s too modest, too polite to boast that his chairmanship of the Tennessee Cable Telecommunication...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Strategic Thinker of the Year—Bob Gessner, Massillon Cable TV
Thinking of your customers first is a sound business policy, but as a strategy, it’s not much. Looking at business, customer and community angles simultaneously and thinking of one’s industry as a whole — that’s a strategy, and one...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Community Service Award—Full Channel
As cable operators go, Full Channel is a rebel with a cause. The fiercely independent company — let’s remember these are the guys who bucked a Cox buyout and now compete against Verizon — last year began powering its headquarters entirely...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Customer Service Award—NewWave Communications
At NewWave Communications, customer satisfaction is both a goal and a sales tool. That was the thinking behind creating The President’s Club program. The program offers NewWave’s most dedicated subscribers a bundle of premium customer service...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Customer Service Award—BELD Broadband
Thomas Watson is perhaps best known as Alexander Graham Bell’s assistant, but few are aware that he left a communications legacy of his own. Founded by Watson in 1892, Braintree Electric Light Department established itself as one of the country’s...
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| 07.27.2009 |
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2009 Top Ops Awards: Independent Technology Award—Sunflower Broadband
"Word-class broadband. Hometown care" sounds like a slogan cooked up by the marketing department’s finest wordsmiths. In Sunflower’s case, the company backed up its catchy claim by pairing open communication with customers and...
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