Title: President, Bright House Networks
Years in Cable: since birth?!
Education: BA, Statistics and Economics, University of Rochester
Best Advice in 7 words or less: Be kind.
Title: CEO, Bright House Networks
Years in Cable: 23 FT, since birth PT
Education: American University
Best Advice in 7 Words Or Less: Keep the focus on the customer.
Why Them? This father and daughter team took over the Bright House reins for the first time in 2011 with the year-end retirement of chairman Robert Miron. The MSO remains comfortably locked in as the sixth-largest U.S. cable operator and second largest in Florida, with 2.4 million customers and a host of additional hi-tech acronym services: digital phone, HSD, VOD, SVOD and DVRs. The company’s Florida operation provides nearly 300 channels and was among the first in the country to offer HDTV.Six For Six: In September 2011, J.D. Power and Associates awarded Bright House its highest ranking for customer satisfaction among U.S. telephone service providers in the South for the sixth consecutive year.
One thing I tell my kids about success in life in life: Try your best at everything you do.
Band I would see live: Springsteen
Favorite sports team: Syracuse hoops
Favorite iPad app: BHTV for iPad
Guilty TV pleasure: HBO CYE
What puzzles me most about Millennials: Not sure it’s all Millennials, but I tell my sons to pull up their pants and wear a belt.
Favorite meal I can also prepare myself: a delicious arugula salad
Biggest innovation in cable over the last year: Our video service delivery has evolved significantly and that can fuel innovative new products and services. Going back a few years, the deployment of DOCSIS 3.0 has been a huge win for our industry.
Personal theme song: “Live Like You Were Dying,” Tim McGraw
Favorite restaurant: anywhere with my husband and daughters
Favorite “going out” town: the same
One thing I tell my kids about success in life: It’s most important to follow your heart toward a happy life, and happiness is the goal. If you are a kind person, good things will happen to you.
Worst thing I’ve heard in a meeting: Silence. No response.
Favorite Starbucks order: Soy Peppermint Cappuccino during the holidays
Bands I would see live: Recently, I saw Diana Krall, and it was absolutely wonderful.
Top 3 selections on my iPod: Songs to which I like to run: “I Like It,” Enrique Iglesias; “Viva la Vida,” Coldplay; “Ooh La La,” Goldfrapp; “Raise Your Glass,” Pink
Favorite business and/or motivational books: “My American Journey,” Colin Powell; “Innovator’s Dilemma,” Clayton Christensen; “Drive,” Daniel Pink; “A Short Guide to a Happy Life,” Anna Quindlen
Favorite sports team: Syracuse University basketball
Favorite vacation spot: skiing, just about anywhere
Favorite iPad app: Yelp
This incident from my youth taught me an important lesson: In high school, I was a shy and rather timid kid. My ninth grade high school math teacher was fabulous, one of those teachers who made learning fun. But more than that, in his own way, he let me know he had enthusiasm for me. He encouraged me to join the Math Team and generally conveyed warm support, which did a lot to bolster my confidence. From this lesson, I learned that if we sincerely show others we believe in them, they can blossom into more than they may have imagined.
Guilty TV pleasure: Currently “Modern Family”; a couple of years ago, “Gilmore Girls”
When I look at my cable set-top box, I can’t help but think… How far we have come, and that we have exciting changes coming for our customers. And, for my own personal STB, I cross my fingers that we don’t lose our recorded DVR content again.
How many companies have you worked for since college? 2 ?